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2 edition of evaluation of the factors influencing choice of bank in retail banking found in the catalog.

evaluation of the factors influencing choice of bank in retail banking

Kenneth Limo Toroitich

evaluation of the factors influencing choice of bank in retail banking

positive word-of-mouth as a factor

by Kenneth Limo Toroitich

  • 390 Want to read
  • 12 Currently reading

Published .
Written in English


Edition Notes

Thesis (M.B.A.) - University of Surrey, 1996.

StatementKenneth Limo Toroitich.
ContributionsUniversity of Surrey. Surrey European Management School.
ID Numbers
Open LibraryOL16485806M

A study on factors influencing customer satisfaction towards retail banking in commercial banks with I. Choice of the Bank, J. period of maintaining the account, K. Balance maintained in the account, L. Transaction in the bank M. time taken to deposit cash and make Size: KB. Chiu, J., Bool, N. and Chiu, C. (), "Challenges and factors influencing initial trust and behavioral intention to use mobile banking services in the Philippines", Asia Pacific Journal of Innovation and Entrepreneurship, Vol. 11 No. 2, pp. Cited by:

BANKING INDUSTRY IN KENYA: A CASE STUDY OF INVESTMENTS AND MORTGAGES (I&M) BANK LTD BY EVA NYAWIRA GATARI UNITED STATES INTERNATIONAL UNIVERSITY- AFRICA SUMMER FACTORS INFLUENCING CUSTOMER SATISFACTION IN THE and cognition on evaluation as to whether a bank is doing well or not. () the key factors influencing customers‟ selection of a bank include the range of services, rates, fees and prices charged. It is obvious that superior service, alone, is not sufficient to satisfy customers. Prices are essential, if not more important than service and relationship Size: KB.

Promotion Banking Services and Products - Factors Influencing Bank Offer Promotion among Consumers 2 Vol. V, Issue 1 February banking institutions to consumer attitude, an attitude which comes to replace the old mentality that is characterized by a total lack of transparency. Title Customer satisfaction in the retail market Year Language English Pages 43 Name of Supervisor Kari Tikkala Fashion gives people an opportunity to satisfy many emotional and practical needs. Fashion can be used to communicate with other, develop their own identity and to gain acceptance from Size: 1MB.


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Evaluation of the factors influencing choice of bank in retail banking by Kenneth Limo Toroitich Download PDF EPUB FB2

Investigation into factors that influence students’ choice of retail bank in UK Rationale Retail banks have suffered depression caused by low profitability growth and high competitive intensity, however, there is a huge potential in student market (Thwaites and Vere, ).

It is estimated that the average of students’ debt was £. This paper attempts to analyze the factors that affect the choice of customers in choosing the retail banks by the customers. The study involves a survey of bank customers using questionnaire. of this study was to explore gender differences in retail bank patronage by considering the consumption of retail bank services among male and female customers.

The study therefore analyzed retail bank service usage and the factors that affect the choice of retail banks by men and women bank customers. The bank service usage. Factors influencing consumer loyalty: Evidence from the Ghanaian retail banking industry Design/methodology/approach A total of responses of retail banking customers were used to.

all the important aspects of retail banking space and sent to select banks in the public sector and private sector (old and new geneation) and foreign banks.

A sample of 10 banks were finalised and the type banks in the sample are detailed below: Retail Banking - Models, Strategies, Performances and Future - The Indian Scenario a. INTERNAL FACTORS INFLUENCING STRATEGY IMPLEMENTATION IN THE BANKING SECTOR: A CASE STUDY OF THE CHASE BANK BY JOHN NGECHE UNITED STATES INTERNATIONAL UNIVERSITY AFRICA SPRING INTERNAL FACTORS INFLUENCING STRATEGY IMPLEMENTATION IN THE BANKING SECTOR: A CASE It was also.

Factors Influencing Customer Satisfaction with ATM Banking Charles Mwatsika University of Malawi, The Polytechnic, Private BagBlantyre 3, Malawi The homogenous nature of retail banking products and services poses challenges towards ponder over the factors influencing customers’ satisfaction with ATM by: 1.

A user-friendly guide to the nature of retail banking in the modern financial services industry. The book comprehensively explains how banking works, covering subjects such as payment methods, funds transfers, collecting and paying banks and the 2/5(1).

To investigate if environmental factors influence the choice of commercial bank among the transport workers in Awka, Anambra State, Nigeria iv. To determine if there is any significant difference in the factors that influence bank choice among the designation/role of transport workers in Anambra Size: KB.

i CERTIFICATION We, the undersigned certify that we have read and hereby recommend for acceptance by the Mzumbe University, a dissertation entitled “The Factors Influencing Customers Choice of Banking Services in Tanzania: A Case of Tanga City in partial fulfilment of the requirements for award of the degree of Master of Public Administration of.

FACTORS INFLUENCING COMMERCIAL BANK PERFORMANCE: A CASE STUDY ON COMMERCIAL BANKS IN CHINA apply such Data envelopment analysis (DEA) or CAMEL evaluation system. Journal of Banking and Finance, (), (20) Ashton John K. A Test of Perfect Competition in the UK Retail-Banking Deposit Market [J].Service Industries Cited by: 1.

The study examines the factors influencing behavioral intentions and adoption of Mobile banking by Jordanian bank customers. • The study uses extended unified theory of acceptance and use (UTAUT2) as a basic model.

• The data were collected by conducting a field survey and was completed by customers from Jordanian banks. •Cited by: M-banking is underused by bank customers and this study was conducted to identify the key factors that influence the use of m-banking in the context of academics in an institution in Nigeria.

There are several studies on m-banking in Europe, USA and elsewhere, but little in the context of Nigeria. Also, m-banking. Dabone et al.

() in their study considered factors that determine customer choice of bank including occupation of customers, proximity and convenience, and safety of deposit. Their findings suggest that proximity and convenience is the most important factor in influencing customers‟ bank choice.

Factors that Influence the Consumer Behavior on Choices of Local Commercial Bank for Banking Products and Services in Perak iv DEDICATION Firstly, we would like to dedicate this research project to our supervisor, Cik Nurfadhilah Binti Abu Hasan, for her sincere guidance and constructive comments to help us to complete this research Size: 2MB.

Factors influencing Customer Satisfaction with Internet Banking: The case of National Bank of Commerce (NBC) and Standard Chartered Bank as Banking Financial Institutions in Tanzania. [Katherine Fulgence] on *FREE* shipping on qualifying offers.

Internet banking is one among the new technological innovation facing the world of banking : Katherine Fulgence. Evaluation of Factors Influencing Internet Banking Acceptance by Internet Users in Iran 1.

Int. Advanced Networking and Applications Volume: 06 Issue: 06 Pages: () ISSN: Evaluation of Factors Influencing Internet Banking Acceptance by Internet Users in Iran Sanaz Nikghadam Hojjati Department of Management and Economics. Customer Satisfaction. The research method will help in examining the various factors those results in satisfaction in Retail Banking.

The universe of the study was all Retail Banking customers who have an account in bank. To meet the objective a sample of Retail Banking Customers were randomly Size: KB.

Factors Influencing Customers’ Satisfaction with E-Banking. According to (Al-Agaga and Nor ) electronic banking is the delivery of banking information and services to bank clients through a variety of service delivery systems.

The current paper focuses on exploring factors influencing electronic banking (e-banking) adoption as evidenced from retail bank customers in Za mbia. Banks are important in every country because of their crucial role in support-ing economic development through efficient financial services.

A bank is n[2] e-File Size: KB. The definition of electronic banking varies among researchers, because electronic banking refers to several types of services through which bank customers can request information and carry out most retail banking services via computer, television or mobile phone (Daniel, ).

The definition of electronic banking used in this study isCited by: research, the factors affecting M-banking adoption by bank customers in Kenya. The purpose and objectives of the Study The overall objective of the study was to determine factors affecting adoption of mobile banking technology in Kenya.

This File Size: KB.MASTER'S THESIS Factors Influencing the Adoption of Internet Banking Sara Naimi Baraghani Luleå University of Technology Master Thesis, Continuation Courses Marketing and e-commerce Department of Business Administration and Social Sciences Division of Industrial marketing and e-commerce - ISSN: - ISRN: LTU-PB-EX/SE.